You can contact the Scheduling Office at 828-8000. Our staff can answer any questions you may have regarding ordering food and delivery and pick up policies. Although we make every effort to accommodate requests for service on short notice, we ask that orders be placed at least three (3) to five (5) business days, earlier when possible, in advance of the event for orders. To ensure proper service, we are setting forth the following guarantee policy.
Service and Costing Guide
An expected count should be furnished to Redbird Catering at the time of booking, or no later than 5 days prior to the scheduled event. A final count will be required two days before the event. You will be charged for the final count of guests no matter if they are present or not. In submitting your guest count please consider any additional people you may want to serve such as speakers, assistants, or support staff involved with your event. Last minute orders (if they can be accommodated) with less than 24 hours notice will be charged a service fee of $25.
Cancellations must be made no later than 24 hours prior to the scheduled event; otherwise, billing will be rendered for the full number of guaranteed guests and/or selection requested.
Redbird Catering will require payment in full upon receipt of the invoice. Some groups may be asked to provide authorization from their Fiscal Agent prior to event. If authorization is not provided the invoice must be paid in full, at the time of the delivery or before the event date.
Unusual Menu Requests
As our Catering Service stands ready to fill all requests, it should be noted that an additional charge might be required for a menu item that requires above average preparation time or extra staff. Any event that requires extra staff due to lack of proper facilities may also require an additional charge. If your event should fall into this category, you will always be notified in advance and any additional charges will be discussed.
Due to seasonal availability prices are subject to change.
Every catered event is taxable unless a tax-exempt number is provided.
Dishes that were used for the event cannot be removed from serving location. Dishes removed from the area that need to be located by Redbird catering staff, will incur a $25.00 fee. Redbird Catering will return 1 to 1 ½ hours after meal time to collect the serving dishes and any left over food to insure proper food handling procedures.